Please allow up to 24 hours to receive your confirmation email.
If you have not received your confirmation email and/or your payment receipt this could be for a few reasons:
- Spam/Junk Folder:Our confirmation emails often get lost in the spam/junk folder, be sure to check this folder before contacting us.
- Incorrect Email Address:You may have incorrectly entered your email address by mistake when submitting your details to our website, you will need to contact us if this is the case.
If you still have questions then please contact us at firstname.lastname@example.org and provide the following in your request:
- Subscription Purchased
- Date of purchase
- Full name of purchaser
- Email address associated with purchase
- Whether you purchased through the app store or Active8me website
- Credit card - last 4 digits of your card
The Customer Care Team will get back to you as soon as possible.